Concierge Support
Frequently Asked Questions
Everything you need to know about our luxury perfumes, delivery, and services.
✦ Product Authenticity & Quality
Are all your fragrances 100% authentic?
Yes, unconditionally. Every perfume and attar in our collection is sourced directly from verified authorized perfume houses and master distillers in France and Dubai. Each flacon comes with an authentic verifiable batch code.
What is the longevity and sillage of your perfumes?
Our Eau de Parfum (EDP) formulations have an oil concentration of 20–25%, offering an enduring longevity of 8 to 14+ hours. Our pure artisanal Attars are 100% alcohol-free concentrated perfume oils with lasting projection.
How should I store my luxury perfume flacons?
To preserve the complex aromatic notes and avoid degradation, store your bottles upright in a cool, dry place away from direct sunlight, humidity, and heat.
✦ Shipping & Deliveries
Do you deliver nationwide across Pakistan?
Yes! We ship across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan, and over 200+ cities and towns nationwide via express courier services.
How long will my delivery take to arrive?
• Karachi: Next-Day Delivery (orders before 2 PM dispatched same day).
• Lahore & Islamabad: 2 business days.
• Other Nationwide Cities: 3–5 business days.
• Lahore & Islamabad: 2 business days.
• Other Nationwide Cities: 3–5 business days.
How much are the delivery charges?
Standard delivery is Rs. 250 flat rate across Pakistan. All orders over Rs. 10,000 receive Free Express Shipping.
✦ Cash On Delivery & Ordering
Do you offer Cash on Delivery (COD)?
Yes, 100%! We provide nationwide Cash on Delivery with no advance payment required. Simply pay the courier rider in cash when your package is handed to you.
What is your return & exchange policy?
We offer a 7-day return and exchange policy on all eligible orders. If you have any concern with your order, contact our concierge on WhatsApp (+92 300 1234567) and we will arrange a smooth resolution.